I have closed my account. Where is my refund? Americable’s refund policy provides that an account must remain inactive for 30 days prior to a refund being issued. Once...
How do I contact my base office by e-mail? Please follow these steps to contact a base office by e-mail: Login to My Account by clicking on the link...
Is Americable offered out in town? No. Americable cannot offer services off base. You can look into the MyAFN.net dish for TV and you can contact...
Do I need a POA to sign up for services under my sponsor’s name? No. To acquire Americable services, the sponsor or spouse is only required to provide a valid government/military issued ID, and,...
Can someone else return my equipment? Yes. Technically, anyone can return your equipment to our Customer Service Office but it is not recommended. If the equipment...
Can I give my CC information over the phone? All phone calls are monitored and recorded for quality assurance. To protect our customers from the compromise of any sensitive...
Can I transfer my services to another base that offers Americable? Yes. To transfer your services, your current Americable account must be inactivated. All equipment previously issued to you must be...
Do I need to schedule an activation/inactivation in advance? No. For both requests, just stop by your local Customer Service Office. Upon activation of services, you will be issued...
