I have closed my account. Where is my refund?
Americable’s refund policy provides that an account must remain inactive for 30 days prior to a refund being issued. Once...
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Customer Service Related Questions
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How do I contact my base office by e-mail?
Please follow these steps to contact a base office by e-mail: Login to My Account by clicking on the link... -
Is Americable offered out in town?
No. Americable cannot offer services off base. You can look into the MyAFN.net dish for TV and you can contact... -
Do I need a POA to sign up for services under my sponsor’s name?
No. To acquire Americable services, the sponsor or spouse is only required to provide a valid government/military issued ID, and,... -
Can someone else return my equipment?
Yes. Technically, anyone can return your equipment to our Customer Service Office but it is not recommended. If the equipment... -
Can I give my CC information over the phone?
All phone calls are monitored and recorded for quality assurance. To protect our customers from the compromise of any sensitive... -
Can I transfer my services to another base that offers Americable?
Yes. To transfer your services, your current Americable account must be inactivated. All equipment previously issued to you must be... -
Do I need to schedule an activation/inactivation in advance?
No. For both requests, just stop by your local Customer Service Office. Upon activation of services, you will be issued...
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