Americable Customer Care

+046-896-2288, DSN 241-2288

support@americable.net

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+046-896-2288

support@americable.net

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  • What happens if Americable contacts me to discuss my excessive Internet usage and I continue to use my Americable service at extremely high volumes?

    • 14 July 2021
    • kb_americable

    Americable will only continue to monitor your internet usage if it remains excessive and continues to violate the terms of the Americable International Inc. User Agreement. Americable reserves the right to suspend, terminate, or limit your Internet Service.  (User Agreement, paragraph 6) – Subscriber acknowledges and agrees that Americable shall have…

  • Americable’s Acceptable Use Policy

    • kb_americable

    Contents V. Copyright and Digital Millennium Copyright Act Requirements  Why is Americable providing this Policy to me? Americable’s goal is to provide our customers with the best residential cable Internet service possible.  In order to help accomplish this, Americable has adopted this Acceptable Use Policy (the Policy).  This Policy outlines…

  • Does Americable Support VoIP?

    • kb_americable

    Yes. Americable fully supports VoIP communications over its network. VoIP usually uses port 5060, if you face difficulty with your device please check the settings on your router and make sure that port 5060 is open for traffic. Skype, MagicJack, Vonage, and similar providers are all supported by our network. 

  • What is a Dynamic IP Address?

    • kb_americable

    First, let’s explain what an IP address is. An Internet Protocol Address or IP address for short is like your computer’s phone number. Without it, your computer wouldn’t be able to connect to the Internet. Every computer, tablet, smartphone, and Internet-enabled device has its own IP address (even some light…

  • How do I keep my Bandwidth in Check?

    • kb_americable

    Try adjusting your streaming settings. Netflix is set to Auto by default which means if the video is HD quality, it will use the data amount for HD which is approximately 3 Gb an hour, or 7 Gb for 4k streaming. Setting it to Low uses 300 Mb an hour…

  • Is Hulu Geo-Restricted on Americable?

    • kb_americable

    No. On February 19, 2018, Americable was informed by Hulu that our IP addresses are now 100% white-listed.   If you are shown a message for Hulu geo restriction, please contact Hulu via your Hulu Account email. Before contacting Hulu, find out your IP address by going to www.whatismyipaddress.com The website will…

  • Why are my streaming services buffering all the time?

    • kb_americable

    Buffering in reference to streaming video happens all the time. Buffering occurs when there is a download happening in the background while you are watching your program or movie. Your device is storing data in advance so your video streams more smoothly. Issues occur when your program catches up to…

  • Why does my stream box buffer so often?

    • kb_americable

    This question is in reference to Kodi which allows you to add 3rd party plugins to get free movies and TV shows all over the world (also known as pirated content). Most sites will reference a VPN connection to hide your connection. A VPN connection restricts your speeds which then cause…

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