Americable Customer Care

+046-896-2288, DSN 241-2288

support@americable.net

+046-896-2288

support@americable.net

  • 2.4Ghz and 5Ghz networks, what’s the difference?

    The differences between 2.4 GHz and 5GHz frequencies are range and their data rate. 2.4Ghz can reach farther but offers a slower data rate. 5 GHz provides faster data rates but has less range. Therefore, 5 GHz should be used when you are close to the access point or in…

  • Internet service is advertised as Silver (up to 50 Mbps), Gold (up to 100 Mbps), Platinum (up to 300 Mbps), and Diamond (up to 600 Mbps). Will I get the max speed?

    No.  Americable Internet service is a best-effort service.  While we set the modem speeds according to these speeds the actual speeds are dependent on various conditions such as network congestion (overall bandwidth usage), the capacity of computers or other devices, routers and servers, etc.  It is not possible to give…

  • ActionTec Powerline Wireless Network Extender Set Up

    Powerline Wireless Network Extender WPS setupHelpful links:WPB3000 Wifi Extender Self-Installation Guide https://actiontecsupport.zendesk.com/hc/en-us/articles/115003905106-WPB3000-Wifi-Extender-Self-Installation-Guide How do I configure my WPB3000 to match my existing wireless network?https://actiontecsupport.zendesk.com/hc/en-us/articles/115000841166-How-do-I-configure-my-WPB3000-to-match-my-existing-wireless-network- Connecting the Unit1.  Connect  Ethernet cable from Modem/Router Port to Small Single port extender module.  Plug the Small Single port extender module in a wall outlet (Do NOT…

  • How do I know if I have USB 1.1, 2.0, or 3.0 ports on my PC?

    Use the Device Manager to determine if your computer has USB 1.1, 2.0, or 3.0 ports: 1. Using search: Type in Device Manager. 2. In the “Device Manager” window, click the > (Greater sign) next to Universal Serial Bus controllers. You will see a list of the USB ports installed on…

  • How do I find my cable modem User Guide?

    Cable modem “User Guides” can be downloaded from our “download area” They contain a lot of information and should be able to answer most of your questions if needed.

  • What can I do to keep my PC safe on the Internet?

    Because our system is an “always-on” system, if your computer is turned on and connected to the modem it is vulnerable to attacks and viruses. When you are connected we recommend the following to help keep your computer safe: 1) Keep your operating system (Windows/MAC) up to date. Ensure you…

  • Arris DG3450 – Change the Wi-Fi Name and Password and other Wi-Fi Options

    1.  Hardwire a PC or connect via Wi-Fi to the Home Networking modem. 2.  Launch a web browser, such as Microsoft Edge, Firefox, Chrome, Safari etc. Type 192.168.0.1 into the address bar and press Enter. The Login page should open if you are connected to the home networking modem. 3. …