Americable Customer Care

  • What is a Dynamic IP Address?

    First, let’s explain what an IP address is. An Internet Protocol Address or IP address for short is like your computer’s phone number. Without it, your computer wouldn’t be able to connect to the Internet. Every computer, tablet, smartphone, and Internet-enabled device has its own IP address (even some light…

  • How do I keep my Bandwidth in Check?

    Try adjusting your streaming settings. Netflix is set to Auto by default which means if the video is HD quality, it will use the data amount for HD which is approximately 3 Gb an hour, or 7 Gb for 4k streaming. Setting it to Low uses 300 Mb an hour…

  • Is Hulu Geo-Restricted on Americable?

    No. On February 19, 2018, Americable was informed by Hulu that our IP addresses are now 100% white-listed.   If you are shown a message for Hulu geo restriction, please contact Hulu via your Hulu Account email. Before contacting Hulu, find out your IP address by going to www.whatismyipaddress.com The website will…

  • Why are my streaming services buffering all the time?

    Buffering in reference to streaming video happens all the time. Buffering occurs when there is a download happening in the background while you are watching your program or movie. Your device is storing data in advance so your video streams more smoothly. Issues occur when your program catches up to…

  • Why does my stream box buffer so often?

    This question is in reference to Kodi which allows you to add 3rd party plugins to get free movies and TV shows all over the world (also known as pirated content). Most sites will reference a VPN connection to hide your connection. A VPN connection restricts your speeds which then cause…

  • 2.4Ghz and 5Ghz networks, what’s the difference?

    The differences between 2.4 GHz and 5GHz frequencies are range and their data rate. 2.4Ghz can reach farther but offers a slower data rate. 5 GHz provides faster data rates but has less range. Therefore, 5 GHz should be used when you are close to the access point or in…