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Customer Privacy Notice

As a subscriber to Americable’s services, you are entitled under federal law, Cable Communications Policy Act of 1984, as amended, (the “Cable Act”) to know the following:

The limitations placed upon cable operators in the collection and disclosure of personally identifiable information about subscribers.
The nature of the personally identifiable information we collect.
How we may use this information
How long we maintain this information
How you may obtain access to your personal information
Our rights under the law concerning the collection and disclosure of your information and your rights to enforce limitations provided by federal law.
Collection: Under the Cable Act, Americable must inform you of the nature of the customer proprietary network information or CPNI for short that we collect. CPNI is personally identifiable information that you have furnished to us or that we have collected in the course of providing cable and other services to customers. This information includes your name, telephone number, service address, billing address, driver‘s license number, social security number, bank account number, credit card number. other account information records relating to deposits (if any) service and installation agreements, work orders, billing and payment information, service options you may have chosen, the number of devices customers use to connect to the system (e.g. Internet modems, television sets, set-top boxes)

Americable is only permitted to collect the information necessary to provide services or to detect the unauthorized use of our services. These records are needed in connection with billing and invoicing, administration, surveys, collection of fees and charges, marketing, service delivery and customization, maintenance and operations, technical support, hardware and software upgrades, fraud prevention and to ensure the company’s compliance with the law.

Disclosure: Under the Cable Act we can collect CPNI and disclose it to a third party only if (a) you consent in advance in writing or electronically: (b) disclosure is necessary to render cable service and other services we provide to you and conduct related business activities; (c) disclosure is required pursuant to a court order and you are notified of such order when sought by a non-governmental entity and required when sought by a governmental entity with the customer afforded the opportunity to appear and contest any claims made in support of the court order sought; (d) to inform subscribers of new products or services that may be of interest to subscribers; (e) to prevent fraud, including the unauthorized use of our services; (f) to comply with the law; (g) in a transfer of ownership.

While we make every effort to protect a customer’s privacy, we may be required by law to disclose personally identifiable information about a subscriber without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order or search warrant.

We may also use CPNI without customer consent to protect our customers, employees, or property, in emergency situations and to enforce our rights in court or elsewhere.

Mailing List: Under the Cable Act, we can disclose your name and address for mailing lists and other purposes unless you object. However, it is our policy not to disclose your name and address for any purposes not related to our business.

Objection to use of CPNI: the Cable Act permits cable operators to disclose subscriber name and address information to other parties, but only after providing subscribers with the opportunity to limit or prohibit such disclosure. It is the company’s policy not to disclose any information about our customers to others outside Americable’s related activities unless you give us prior consent to do so. You may also contact the company at the locations identified below or referenced on your bill to ask to put you on our “Do Not Mail”, “Do Not Call” or “Do Not Email” so that you do not receive any marketing or promotional telephone calls, email or mail from us.

Retention: Under the Cable Act, we must inform you of our information retention procedures. We maintain personally identifiable information no longer than necessary for the purpose for which it was collected or as required by law. We will destroy the information if we have no pending requests, orders, or court orders for access to this information after we determine that it is no longer necessary for the purposes for which it was collected.

Customer rights: As described above, the Cable Act, establishes your rights as a customer and limits our ability to collect and disclose CPNI. You have the right to inspect our records that contain information about you and to correct any error by contacting us at our office during business hours to set up a convenient time during regular business hours for you to see the information upon furnishing proper identification. You will only be permitted to examine records that contain personally identifiable information about you and no one else. If you believe your information is inaccurate, we will work with you to ensure that the appropriate corrections are made. The company reserves the right to charge you for the cost of photocopying any documents that you request. In most cases, the personal information contained in these records consists solely of billing and account information. If you believe that your privacy rights have been violated, please contact us immediately and we will take immediate steps to address your concerns.

If you believe you have been hurt as a result of our violation of the Cable Act, you may bring a civil action seeking damages, attorney’s fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well.

If you are a customer of Americable’s Internet service, a description of our Internet privacy practices may be found at www.americablejapan.com.

Contact Information:
From any Base: 241-2288 Option #1~then select the nearest Americable Branch Office

Updated on 11 August 2021

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